Suite 2000 Tower 1
Denver, CO 80222
720.340.5118
Energetic, motivated, and highly dynamic professional with strong working skills and a broad range of hands-on and theoretical experience in many areas. Proven ability to interact effectively with clients, and a long track record of designing and executing professional sales strategies using in-depth knowledge of the customer and industry. Adept at providing technical support and developing new processes through ongoing work, defect resolution and enhancement solutions. Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.
Colorado Springs, CO
Front-line, remote contact for desktop, network system, and user interface troubleshooting providing a full range of vital administrative Microsoft Office 365 application support, including Microsoft Officer, PowerPoint, Excel, and a variety of problematic PC and browser error events to students and local Colorado Springs area within a virtual office. PC support includes remote accessible troubleshooting and on-site PC hardware selection, replacement and repair. Organizes customer information and account data for Android and iPhone complex deployment and customer service purposes. Shares working knowledge to help students meet assignment demands and deadlines when no support is available. Network maintenance and troubleshooting for efficient performance and security while resolving 75% of problems remotely, live chat, and phone utilizing Freshdesk virtual portal. Conceptualizes technical problems (including installation, computer repair, and system integrity) in printers and other related equipment demonstrating a solid knowledge of advanced internet, networking, risk assessment, and troubleshooting tools utilizing Freshdesk. Recovers data from damaged and failed hard drives by using internal data recovery methods.
Merrill, WI
Memorized store organization system as well as promotional menu items and discounts directing customers to desired selections.
Effectively communicated with other employees and upper management to ensure complete care of customers implementing OSHA standards and practices.
Followed up with customers ensuring their satisfaction with their purchases.
Rhinelander, WI
Answered customers’ questions on purchases and store policies.
Accepted customer payments with superior accuracy.
Ensured drawer cash accuracy at the start and end of each shift.
Competitively encouraged customers to register for store rewards and Home Depot credit card promotions resulting in 60% closed sales.
Interacted in a pleasant and friendly way with store guests.
South Elgin, IL
Accepted and processed tenant payments in cash, credit cards and checks, checking for validity.
Office Assistant to John Long (Owner) providing gate keeper duties, gathering court documents related to various properties, public records, banking and accounting records.
Contributed to the company's sales initiative, hosting Open Houses educating participants and applicants in understanding their available options and helped them select the right service plans for their needs, which enhanced the company's revenue by 32%.
Developed and implemented tailored service plans to the needs of particular clients.
Effectively communicated with other employees and upper management to ensure complete care of tenants, submitted work orders, and followed up on thoroughness and completeness.
Chicago, IL
1998-1999 Effectively fielded an average 300 calls per shift resolving customer.
Processed billing and account inquiries, issues, and complaints related 56K dial-up internet services and software installation.
Maintained customer account balances with applicable cash, check, credit. and debit payments.
Received Award-winning Excellence for "Corporate Services Rep of the Year," in January 2000 and January 2001.
Colorado Springs and Surrounding Area
Freelance services as a POS system technician setting up and supporting point-of-sale (POS) systems for restaurants and bars.
GPA: 4.0 Dean's List Award Recipient May 2019, July 2019
CompTIA A+ 220-1001 and 220-1002
Skill optimization and formal on-site training as an entry-level CST, learned to function in an array of technological environments to certification.